We want you to love your purchase. If something isn’t right, we’re here to help.

30-Day Returns (Standard Items Only)

You may request a return within 30 days of delivery for non-custom items.

To be eligible:

• Items must be unused and in original condition

• Items must be returned with all original components and packaging

• Return requests must be submitted and approved before sending items back

Please note:

• Original shipping costs are non-refundable

• Return shipping is the responsibility of the customer

Refunds will be issued to the original payment method once the item is received and inspected.

Custom Orders

Because each custom acrylic topper or sign is made specifically for you, custom items are not eligible for return or refund.

If your custom item arrives damaged or defective, please contact us and we’ll make it right.

Warranty (LED Bases & Remotes)

We stand behind our products.

If your LED base or remote control becomes defective within 365 days of purchase, we will provide a replacement at no cost.

This warranty covers:

• Manufacturing defects

• Electrical or functional failures

This does not cover:

• Damage caused by misuse, drops, or improper power sources

Proof of Purchase

A receipt or order confirmation may be required for all returns and warranty claims.

Start a Return

To begin a return or warranty request, please email orders@fandomlaser.com.

​

Last updated: 4/15/26

At Fandom Laser, your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you visit our website or place an order, we may collect:

• Personal information (name, email address, shipping/billing address, phone number)

• Order details (products purchased, customization details)

• Payment information (processed securely through third-party providers—we do not store full payment details)

• Device & usage data (IP address, browser type, pages visited)

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate about your order or request

• Provide customer support

• Improve our website and products

• Send marketing emails (only if you opt in)

Payment Processing

All payments are handled securely through trusted third-party providers (such as ApplePay, PayPal, or Wix Payments). We do not store or have access to your full credit card information.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience.

These may include:

• Essential cookies – required for the website to function (cart, checkout, etc.)

• Analytics cookies – help us understand how visitors use our site (e.g., Google Analytics)

• Marketing cookies – may be used to deliver relevant ads or track campaign performance

You can control or disable cookies through your browser settings.

Sharing Your Information

We do not sell your personal information.

We may share limited data with trusted third parties only as needed to operate our business, such as:

• Payment processors

• Shipping carriers

• Website hosting and analytics providers

Email Communications

If you opt in to our email list, we may send you updates, promotions, or product news.
You can unsubscribe at any time using the link in any email.

Data Security

We take reasonable steps to protect your information using secure systems and trusted platforms. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Opt out of marketing communications

To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

Contact Us

If you have questions about this policy or your data, please contact us through our Contact page.

​

Last updated: 04/15/26

Welcome to Fandom Laser. By accessing this website or placing an order, you agree to the following Terms & Conditions. Please read them carefully.

General Use

By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.

We reserve the right to update or modify these terms at any time without prior notice.

Products & Custom Orders

Many of our products are custom-made based on the information you provide.

By placing a custom order, you agree that:

• You are responsible for the accuracy of all submitted content (including spelling, logos, and design details)

• Any proofs or previews provided must be reviewed carefully before approval

• Once a design is approved and production begins, changes or cancellations may not be possible

We are not responsible for errors that were approved by the customer.

Intellectual Property

By submitting logos, images, or designs, you confirm that you have the legal right to use them.

Fandom Laser is not responsible for verifying ownership or licensing of submitted content.
You agree to indemnify and hold us harmless from any claims related to intellectual property infringement.

Order Processing & Production Times

All orders are subject to processing and production times, which may vary depending on customization and order volume.

Estimated timelines are provided as a guideline and are not guaranteed.
We are not responsible for delays caused by shipping carriers or circumstances outside our control.

Pricing & Payments

All prices are listed in USD and are subject to change without notice.

Payment is required at the time of purchase. Orders will not enter production until payment is received.

Shipping

Once an order has shipped, Fandom Laser is not responsible for delays, lost packages, or carrier issues.

Customers are responsible for providing accurate shipping information.
Additional charges may apply for address corrections or reshipment.

Returns & Warranty

Please refer to our Return Policy for full details.

Custom products are generally not eligible for return unless defective.
We offer a limited warranty on LED bases and remotes as outlined in our Return Policy.

Limitation of Liability

Fandom Laser is not liable for:

• Any indirect, incidental, or consequential damages

• Loss of business, revenue, or profits

• Delays or failures caused by events outside our control

Our total liability for any claim related to a purchase will not exceed the amount paid for the product.

Product Use & Safety

Our LED products are intended for normal indoor use unless otherwise specified.

Customers are responsible for:

• Using products according to provided instructions

• Using appropriate power sources

• Keeping products away from water or extreme conditions unless explicitly designed for such use

We are not responsible for damage caused by misuse or improper handling.

Right to Refuse Service

We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud, inappropriate content, or misuse of our products.

Governing Law

These Terms & Conditions are governed by the laws of the State of South Carolina, United States.

Contact Information

If you have any questions about these Terms & Conditions, please contact us through our Contact page or at:

Email: orders@fandomlaser.com

​

Last updated: 04/15/26

Thank you for shopping with Fandom Laser! Below is everything you need to know about how and when your order ships.

Order Processing Times

All orders are processed before they ship.

• Standard (non-custom) items: Typically ship within 2–5 business days

• Custom orders: Typically ship within 5–10 business days, depending on design complexity and order volume

Processing times may be extended during peak seasons, sales events, or conventions.

Shipping Times

Shipping time is separate from processing time.

Once your order ships, typical delivery estimates are:

• Standard Shipping (U.S.): 2–7 business days

• Expedited Shipping: 1–3 business days (if available at checkout)

Delivery times are estimates and are not guaranteed.

Important: Event & Deadline Orders

If you need your order by a specific date (events, pop-ups, gifts, etc.), please contact us before placing your order.

We are not responsible for missed deadlines due to:

• Production timelines

• Carrier delays

• Incorrect shipping information

Shipping Carriers

We ship via major carriers such as USPS, UPS, or FedEx. Carrier selection may vary based on order size and destination.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or undeliverable address:

• The customer is responsible for additional shipping charges to reship the order

Lost, Stolen, or Delayed Packages

Once a package has been handed off to the shipping carrier, Fandom Laser is not responsible for:

• Lost or stolen packages

• Delivery delays

• Packages marked as delivered but not received

If you experience an issue, we recommend contacting the carrier directly. We’re happy to assist where we can.

Damaged in Transit

If your order arrives damaged, please contact us within 5 days of delivery.

Include:

• Photos of the packaging

• Photos of the damaged item

We will work with you to resolve the issue as quickly as possible.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size.

Shipping costs are non-refundable.

Questions

If you have any questions about shipping or timelines, please contact us before placing your order—we’re happy to help!